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Automated payment reminders for overdue invoices: more control, less effort

Inefficiencies, lack of oversight, and the risk of damaging customer relationships often characterize reminder and debt collection management. Is your company struggling with time-consuming manual processes that don’t adapt to different customers’ needs and behaviors? Without flexibility in your dunning process, you risk missing key business objectives, such as reducing churn, improving cash flow, and increasing customer satisfaction.

Your Customers Want to Pay. Most of Them, Anyway.

Is your company unintentionally punishing your entire customer base because of a few late payers? Dunning processes focused on fees and collections may seem effective in the short term but can become a costly long-term strategy. Here’s why – and how rethinking your approach can pay off.

Value Engineering: the Strategy to Maximize Your Invoicing Process’s Value

How your company collects payments is a more strategic question than you might think. Here, Billogram’s expert explains why Value Engineering can be a game-changer for your invoicing and payment processes.

Digitalized invoicing – the path to better customer service and higher efficiency

It goes without saying that inefficient billing processes waste a company’s time and resources. But, deriving the full benefits from a digital billing solution is a relatively simple way of streamlining those processes and improving the customer experience at the same time.

Get more satisfied electricity customers by streamlining your internal resources

Few things are more in the spotlight right now than electricity prices. Today’s electricity customers are comparing their alternatives and their loyalty to any single electricity company is low. With that in mind, it is important that you use your internal resources wisely with the aim of creating a world-class customer experience and winning market share. But which processes need to be streamlined? And where should you focus your efforts to have the biggest impact? Here are a few tips from our efficiency guide for energy companies.

Trying to maintain customer loyalty in a recession? It’s time to digitalize the payment experience!

During tough economic times, consumers are more apt to switch suppliers in order to save money. But how can digitalizing invoicing and payment processes help improve your customer experience? And how can you do away with the needless administration that leads to price rises? Here are tips for how to get your customers to stick around during a recession.

New Guide: More Efficient Invoice Processing Helps Security Companies Prepare for Entering New Markets

As more and more players enter the security industry, many of which aim for international expansion, it’s easy for revenue from new markets to get gobbled up by rising administration costs. Because of this, a key success factor is eliminating any unnecessary administration, giving more agile competitors a significant advantage. So how can you make your processes more efficient and free up internal resources for international growth? Get started with three smart tips!

Why You Should Strive to Avoid Debt Collection

Recently Novus, a leading analysis and research company, conducted a survey showing that two out of three customers would think more positively of their supplier if they were sent reminders when bills were due. For companies that prioritize customer loyalty and lower churn rates, there is certainly room for improvement when it comes to debt collection management.

The Day-to-Day Impact of the Energy Crisis on Energy Companies

Since the energy crisis hit Europe, we’ve seen numerous headlines about the overload of calls to energy companies’ customer service departments. Angry and frustrated customers are being put on hold, sometimes for hours at a time. In this blog post, we take a closer look at some of the challenges energy companies have faced, along with the kinds of challenges that lie ahead. We also look at the most effective course of action when the pressure is on.

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