Reports & guides

Traditional revenue systems are holding telcos back—from delivering the seamless, real-time customer experiences today’s market demands.

In a survey conducted by Novus, customers have answered how they experience payments, payment reminders, and late fees, and how they affect their relationship with suppliers. This report highlights the results and insights gained in this survey, as well as how debt collection management can affect customer loyalty.

Several companies are currently competing to offer Europe's leading parking solution. To succeed in this fierce competition, you need to be able to deliver a customer experience that is equally smooth and user-friendly in all markets. But how do you scale up your business in new countries, without increasing internal administration? This guide provides parking companies with concrete tips for efficient and scalable growth.

Choosing a new billing and payment solution is a strategic decision that impacts both efficiency and customer experience. But how do you know which option is the best fit?

Your invoice isn’t just a payment request – it’s a defining touchpoint that influences customer perception. Through extensive research with Novus among consumers in the energy, telecom/broadband, and insurance industries, we’ve uncovered a crucial insight: the payment experience significantly impacts customer loyalty and churn.

Many IT projects consume the resources and time of developers and other people in a company. So what types of projects should be prioritized? Modernizing and future-proofing the billing and payment process is often a more straightforward project than one might think. The right type of integration and a supplier who can flexibly realize your vision, based on your conditions, is truly a winning combination!

This guide provides handy tips to those working in the security sector with home alarms. Read about how to free up internal resources and allow for greater focus on your core business and growth. As a bonus, you will also learn about how you can provide a better digital customer experience.

This report is based on a Novus survey of energy customers, and gives a closer look at how these customers experience their relationship with their energy suppliers.

This report is based on a Novus survey of telecom customers, and gives a closer look at how these customers experience their relationship with their telecom suppliers

How do broadband customers view their relationship with their supplier, and the contact they have with them? This is just one of several important questions that are answered in this report, based on a customer survey by Novus.

This guide offers many practical tips on how energy companies can free up internal resources and provide their customers with a better overall experience at the same time. We take a closer look at which processes can often be made more efficient, along with which changes tend to have the greatest effect.

This guide offers many practical tips on how broadband and telecom companies can free up internal resources, and at the same time better provide great customer experience. We take a closer look at which processes can typically be made more efficient, along with which changes tend to have the greatest effect.