Novus Telecom

This report is based on a Novus survey of telecom customers, and gives a closer look at how these customers experience their relationship with their telecom suppliers

Article2022.03.10

This report is based on a Novus survey of telecom customers, and gives a closer look at how these customers experience their relationship with their telecom suppliers

Find out:

  • How customers experience their contact with their operator

  • Which age groups are most likely to consider switching operators, and when

  • The importance of payments in the customer experience