Streamline invoicing and reduce churn in telecom and broadband

Billogram’s solutions help telecom and broadband providers create a seamless, customer-friendly and efficient billing experience.

We understand your challenges

Complex pricing models & bundled services – Managing usage-based, dynamic pricing and bundled plans creates billing complexity.

High support volume – 20% of customer inquiries are about billing confusion, especially first invoices.

Frequent plan changes – Customers upgrade, downgrade, and add services mid-cycle, requiring flexible, automated adjustments.

Multi-service billing – Providers offering internet, mobile, streaming, and TV need one clear, consolidated invoice.

Regulatory & multi-market compliance – Businesses must meet regulations across multiple regions, currencies, and tax structures.

Churn & retention risks – Low ARPU and fierce competition require proactive billing & personalized payment options.

Tailored for telecom and broadband

Automated invoicing for complex pricing – Manage usage-based, bundled, and dynamic pricing models with recurring, prorated, and mid-cycle adjustments.

Seamless system integration – Easily connect with CRM, provisioning, and finance systems to enable real-time billing automation.

Multi-service & multi-country billing – Consolidate internet, TV, and mobile into a single invoice while supporting multi-currency and compliance needs for different regions.

Proactive customer communication – Transparent invoicing, targeted notifications, and self-service options reduce billing confusion and prevent churn.

Flexible payment & delivery options – Deliver invoices via email, SMS, or paper mail, with integrated payment methods for seamless transactions.

Predictive churn prevention – Use AI-driven insights to detect and prevent customer loss before it happens.

Integrated collections & late payment management – Reduce overdue accounts with automated dunning workflows and debt recovery tools.

Our solutions

Retain customers with seamless payments

In a highly competitive market, Billogram helps you:

Reduce churn with better payment experiences – Flexible payment options and clear billing reduce friction and improve retention.

Build stronger customer relationships – Transparent invoicing and proactive communication foster long-term loyalty.

Predict and prevent churn – AI-driven insights identify early warning signs, helping you take action before customers leave.

Offer self-service payment solutions – Customers can access their invoices, make payments, and update details without contacting support.

Proven results what Billogram delivers

80% fewer debt collection cases – Hallon reduced collections while increasing customer satisfaction.

Efficient handling of high volumes – Clients process millions of invoices with minimal administration.

40% fewer customer service inquiries – Thanks to transparent payment flows and real-time updates.

See results

A strategic partner for growth

Lower costs – Automation reduces admin workload while improving payment efficiency.

Higher customer loyalty – Clear, proactive invoicing builds trust and keeps customers engaged.

Scalable for growth – A future-proof platform that adapts to new markets, volumes, and business needs.

Stronger collections & cash flow – Automated reminders, flexible payment plans, and integrated debt collection improve recovery rates.

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Results that speak for themselves

80%

reduction in customer service cases

20%

more invoices paid on time

80%

decrease in debt collection rates

Ready to streamline invoicing and reduce churn?

Let’s build a seamless billing and payment experience together!

Book a meeting

The total number of customer service cases decreased by over 40% in the first 6 months after transitioning to Billogram.

Head of Operations at Vimla

More cases

FAQ

  • How does Billogram help telecom and broadband companies reduce churn?

    We make the payment process simple and frictionless, reducing the risk of customers leaving due to payment issues. With flexible payment options, smart dunning, and interactive invoices, payments become smoother.

    We also effectively convert customers to direct debit, which has the lowest churn rate. By allowing customers to sign up directly via the invoice and proactively guiding them towards automated payments, a more stable customer base is created.

  • Can Billogram handle both subscription-based and usage-based invoices?

    Yes, we support both fixed subscription fees and variable costs (such as data usage or additional services).

  • What payment options can be offered via Billogram?

    We support direct debit, card payments, mobile payments, bank transfers, and other local payment methods, making it easy for customers to pay in their preferred way.

  • How does Billogram reduce late payments and debt collection cases?

    Our Smart Dunning feature adapts due dates and payment reminders based on customer behavior, ensuring more payments are made on time without needing to escalate to debt collection. Hallon reduced its debt collection cases by 80% through Billogram’s optimized payment recovery process.

  • Is Billogram’s platform suited for telecom and broadband companies with large customer volumes?

    Yes, our scalable cloud platform handles large transaction volumes and complex billing flows while automating processes and reducing administration.