Smart Dunning: From experiment to feature launch | English

From Experiment to Feature Launch — learn how to prevent missed payments with personalized, data-driven dunning that works for you and your customers.

What You’ll Learn:

✔ Customer insights on payment reminders and debt collection
✔ Real-world findings from mobile operator Hallon’s dunning experiment
✔ How Machine learning and behavioral data can predict and prevent late payments
✔ A first look at Billogram’s new Smart Dunning feature and how it works

Speaker highlights

  • Solomon Seyoum

    Credit and Collection Manager at Hallon (3 Sweden)

  • David Hallvig

    VP of Data Science, Billogram

  • Jens Ganslandt

    CPO, Billogram

More information

Most companies treat all late payments the same, triggering reminders, fees, and debt collection regardless of why a payment is late. But research shows that 80% of customers sent to debt collection would have paid without it.

Join us for a webinar exploring a smarter, more human approach to dunning. We’ll share groundbreaking insights from our collaboration with Hallon (Tre Sweden), where experiments with AI-driven payment reminders led to an 80% reduction in debt collection cases—while improving customer retention. 

Now, we’re turning these insights into action with Smart Dunning, a feature designed to help businesses reduce overdue payments without harming customer relationships.

For more background, read this article to see why a one-size-fits-all dunning strategy might be costing you.