Articles

Explore insights, trends, and thought leadership

Stay ahead with the latest in billing, payments, digital transformation, and customer experience.

Filter on content:

4 tips: How a digital billing platform can help energy companies take the lead in demanding times

Many energy companies are facing tough times. But that doesn’t mean that it’s the right time to be putting the breaks on digitalization efforts. In fact, taking advantage of the opportunities that be derived from digitalization can help turn the challenges into benefits. What then should you invest in for the most rapid results? Here, we share information on four smart features of modern billing platforms that will help you stay ahead of the competition during the recession.

Telecom companies: here’s how to expand your offering without sacrificing your customer experience

As a Telecom company, you have a lot to gain by becoming a full-range supplier of everything thing from mobile and broadband subscriptions to streaming services. But how does that impact your invoicing and payment processes, both internally and for your customers? Learn how to avoid the most common pitfalls.

Digitalized invoicing – the path to better customer service and higher efficiency

It goes without saying that inefficient billing processes waste a company’s time and resources. But, deriving the full benefits from a digital billing solution is a relatively simple way of streamlining those processes and improving the customer experience at the same time.

Maximize your opportunities in a challenging energy market

It’s no secret that energy companies have had to cope with major challenges during the last year. Record-high energy prices and worried customers have at times nearly crippled the customer service functions of energy companies and customer loyalty has been eroded as customers have frantically searched for ways to lower their costs. But let’s see past the gloom and doom headlines of the media and embrace the opportunities that will become available to those who turn the situation to their favor. What can energy companies do in challenging times to turn adversity into success?

Avoid Late Payments with Due Date Reminders

Today’s customers expect to pay their invoices with the same ease, convenience, and positive experience they’ve come to expect from any other digital interaction with a company. As an invoice sender, you have everything to gain by meeting those expectations—and a lot to lose if you don’t. That’s why it’s important to help customers pay on time and avoid the negative experience that comes with missed due dates and payment reminders. The question is: how?

More efficient payments and better customer experience for telecom & broadband companies

Be sure to check out our guide on how you, as a broadband and telecom supplier, can streamline your internal processes and give your customers a better overall digital experience at the same time. Here are three useful tips to whet your appetite!

Get more satisfied electricity customers by streamlining your internal resources

Few things are more in the spotlight right now than electricity prices. Today’s electricity customers are comparing their alternatives and their loyalty to any single electricity company is low. With that in mind, it is important that you use your internal resources wisely with the aim of creating a world-class customer experience and winning market share. But which processes need to be streamlined? And where should you focus your efforts to have the biggest impact? Here are a few tips from our efficiency guide for energy companies.

Trying to maintain customer loyalty in a recession? It’s time to digitalize the payment experience!

During tough economic times, consumers are more apt to switch suppliers in order to save money. But how can digitalizing invoicing and payment processes help improve your customer experience? And how can you do away with the needless administration that leads to price rises? Here are tips for how to get your customers to stick around during a recession.

How Billogram's many features support your business

When you've decided to digitize your processes and customer experiences related to invoicing and payments, where should you start? With Billogram, you not only get access to a payment platform with a variety of smart features. You also get a reliable and knowledgeable partner who helps you plan your digitalization journey so that it supports your business in the best possible way at every step.

Increase your energy company’s profit margins with the right billing partner

During tough economic times, customers are more inclined to take a closer look at their suppliers and look for ways of lowering their costs. What then, should energy companies be doing to strengthen their position in the market during such times, without compromising on profitability or customer satisfaction? With the right partner and billing platform, you will be able to streamline your internal processes and improve your customer relationships, without having to invest in resource-intensive IT projects.

Attention telecom companies: Here are the demands you should be making on your billing partner

Do you work at a telecom or broadband company that is ready to digitally upgrade its billing routines? If you do, make sure that you make the right demands on your billing partner to ensure seamless implementation and a solution that is sustainable in the long-term.

Billogram’s CEO on invoicing and payment trends

Invoices have been around in one form or another for around 5,000 years. But now, things are finally starting to change. We interviewed Billogram’s CEO and asked him to talk about some of the biggest trends and changes we can expect to see over the next few years.

Get the latest insights!

Subscribe to receive our articles straight to your inbox.